Privacy Policy

Who we are

CoShift Studio provides website, marketing, design, presentation, email and digital-production services to businesses, professionals and partner organisations.

In this policy, “CoShift Studio”, “CoShift”, “we”, “us” and “our” refer to CoShift Studio.

Scope of this policy

This policy applies to personal information collected through:

• The CoShift Studio website
• The website enquiry form
• Direct email communication
• Telephone or WhatsApp conversations
• Project discussions, quotations and service delivery
• Information supplied by a client or authorised business representative

This policy does not automatically apply to websites or systems operated independently by third parties.

Information we may collect

The type of information collected depends on how you interact with CoShift Studio.

Information submitted through the enquiry form

• Your name
• Business or organisation name
• Email address
• Telephone or WhatsApp number
• The service you are interested in
• Your preferred timeline
• Your approximate project budget
• Your preferred contact method
• Information included in your project message

Information collected during a project

When you become a client, additional information may be required to prepare quotations, communicate about the project, issue invoices, access approved platforms or deliver the requested work.

This may include business information, billing details, website access information, brand files, project documents and correspondence.

How information is collected

Personal information may be collected when you:

• Submit the website enquiry form
• Send CoShift Studio an email
• Contact CoShift Studio by telephone or WhatsApp
• Request a quotation
• Enter into a service agreement
• Supply project content, files or access details
• Communicate during an active project

Limited technical information may also be recorded automatically by the website host or server when the website is accessed.

How personal information is used

CoShift Studio may use personal information to:

• Respond to website and service enquiries
• Contact you using your preferred contact method
• Understand the project or business requirement
• Recommend a suitable service
• Prepare quotations, proposals and agreements
• Provide and manage agreed services
• Process invoices and maintain business records
• Provide client support
• Protect the website and business from fraud, misuse or security threats
• Comply with applicable legal, accounting or regulatory requirements

Information will not be used for an unrelated purpose without a valid reason or additional permission where required.

Marketing communication

Submitting a project enquiry does not automatically subscribe you to unrelated promotional email. Marketing communication will only be sent where there is an appropriate basis to do so, and an unsubscribe option will be provided where applicable.

Sharing personal information

CoShift Studio does not sell or rent personal information.

Information may be shared only where reasonably necessary with:

• Website-hosting and email-service providers
• Approved software or cloud-service providers used to manage or deliver the work
• Professional advisers such as accountants or legal advisers
• Contractors or service providers assisting with an approved project
• Government, regulatory or law-enforcement authorities where legally required

Service providers should only receive the information reasonably required to perform their agreed role.

Information stored outside South Africa

Some website, email, cloud-storage or software providers may store or process information outside South Africa.

Where this occurs, reasonable steps will be taken to use reputable providers and appropriate safeguards for the information concerned.

Information security

CoShift Studio takes reasonable technical and organisational steps to protect personal information against:

• Unauthorised access
• Accidental loss
• Misuse or disclosure
• Unauthorised alteration
• Destruction of records

These steps may include access controls, password-protected accounts, secure service providers, software updates and limiting access to people who require the information.

How long information is kept

Personal information will only be retained for as long as reasonably necessary for the purpose for which it was collected, or where retention is required for:

• An active enquiry or project
• Client support and reasonable follow-up
• Accounting and tax records
• Contractual or legal obligations
• Resolving disputes or enforcing agreements
• Website and business security

Information that is no longer reasonably required will be deleted, destroyed or de-identified where appropriate and legally permitted.

Cookies and technical information

The website or its hosting platform may use essential technical cookies required for security, page functionality or normal website operation.

Basic technical information may include:

• Internet Protocol address
• Browser or device type
• Date and time of access
• Pages requested
• Server or security logs

CoShift Studio does not intentionally use the website to sell personal information or create advertising profiles.

This policy will be updated if additional analytics, advertising cookies or tracking technologies are introduced.

Your rights and choices

Subject to applicable law and any valid exceptions, you may contact CoShift Studio to:

• Ask whether personal information about you is being held
• Request access to your personal information
• Ask for inaccurate or outdated information to be corrected
• Request deletion or destruction where legally appropriate
• Object to certain processing
• Withdraw consent where processing depends on consent
• Ask how your information has been used

CoShift Studio may need to verify your identity before providing access to or making changes to personal information.

Some records may need to be retained where required by law, contract, accounting obligations or the reasonable protection of legal rights.

Third-party websites and services

The CoShift Studio website may contain links to third-party websites, social platforms, payment services or communication tools.

CoShift Studio does not control the privacy practices of independent third parties. You should review their privacy information before providing them with personal information.

Changes to this policy

This Privacy Policy may be updated when:

• Website features change
• New software or service providers are introduced
• The way personal information is processed changes
• Legal or regulatory requirements change

The latest version will be displayed on this page together with the date of the most recent update.