Terms and Conditions

Introduction

CoShift Studio provides website, digital marketing, design, presentation, email, content and creative production services.

In these Terms and Conditions, “CoShift Studio”, “CoShift”, “we”, “us” and “our” refer to CoShift Studio.

“Client”, “you” and “your” refer to the individual, business or organisation using the website, requesting a quotation or purchasing services from CoShift Studio.

Acceptance of these terms

By using this website, submitting an enquiry, approving a quotation, paying an invoice or instructing CoShift Studio to begin work, you acknowledge the terms that apply to the relevant interaction or service.

You should not approve a quotation or make payment unless you understand the scope, pricing and conditions that apply.

Nothing in these terms is intended to remove or restrict a legal right that cannot lawfully be excluded under applicable South African law.

CoShift Studio services

Services may include:

• Business websites and landing pages
• Website refreshes and maintenance
• Digital credibility and marketing projects
• Monthly digital and marketing support
• Email campaign production
• Social-media and campaign content
• Presentations, proposals and business documents
• Partner Desk and white-label production support
• Digital reviews and related add-on services

The website provides a general overview of available services. It does not guarantee that every service will be available for every request, platform, deadline or budget.

CoShift Studio may decline work that falls outside its capabilities, capacity, preferred project types or ethical standards.

Quotations, proposals and project scope

A quotation or proposal will normally confirm:

• The agreed deliverables
• The project price or monthly fee
• The payment structure
• The expected production period
• The included revision allowance
• Client responsibilities
• Important exclusions or limitations
• Additional third-party costs where known

Quotations remain valid for the period stated in the quotation. Where no period is stated, the quotation may be withdrawn or revised if the project is not approved within a reasonable time.

Work outside the approved scope is not automatically included. Additional work may require a separate quotation, revised timeline or written change approval.

Client responsibilities

The client is responsible for supplying the information and cooperation reasonably required to complete the project.

This may include:

• Accurate business and contact information
• Approved copy, text and project instructions
• Brand files, logos, images and visual references
• Website, hosting or platform access
• Product, service, technical and pricing information
• Legally required statements and disclaimers
• One authorised decision-maker
• Consolidated written feedback
• Approval before publication, printing or sending

The client confirms that information supplied to CoShift Studio is accurate and that the client has permission to use any supplied text, images, logos, trademarks, documents, music, video or other material.

CoShift Studio is not responsible for claims, inaccuracies or legal issues arising from incorrect, incomplete or unauthorised client-supplied material.

Payments and invoices

The required payment structure will be confirmed in the quotation, invoice or service agreement.

Depending on the service, payment may include:

• Full payment before smaller projects begin
• An initial project payment with the balance due before final delivery
• Monthly payment in advance for recurring support
• Separate payment for approved add-ons, supplier costs or work outside scope

Work will normally begin only after the required payment, information and approvals have been received.

CoShift Studio may pause work or withhold unpublished files and final deliverables while an amount is overdue.

Third-party fees, subscriptions, licences, printing, advertising spend, stock media and supplier charges are separate unless expressly included in writing.

Timelines, scheduling and delays

Project timeframes are estimates based on the agreed scope, current production schedule and timely client cooperation.

The production period normally begins once CoShift Studio has received:

• The required initial payment
• The approved project brief
• The required content and files
• Platform access where applicable
• Any information required to begin production

Delivery dates may change when:

• Client content or approvals are delayed
• The scope changes
• Feedback is incomplete or conflicting
• A third-party platform or supplier causes a delay
• Technical issues are discovered after work begins
• Circumstances outside reasonable control occur

Where a client becomes unresponsive for an extended period, the project may be paused and rescheduled according to future availability.

Revisions, feedback and scope changes

The quotation will confirm the number or type of revision rounds included.

A revision round means one organised and consolidated list of reasonable changes submitted by the nominated decision-maker.

Revisions generally cover adjustments within the approved direction, such as:

• Minor wording corrections
• Reasonable image replacements
• Spacing and layout refinements
• Corrections to supplied information
• Reasonable changes to the approved draft

A change may be treated as additional work when it:

• Introduces a new deliverable
• Changes the approved direction substantially
• Replaces previously approved content
• Requires substantial rewriting or redesign
• Is requested after the included revision allowance has been used
• Results from incomplete or incorrect information supplied by the client

Additional revisions or scope changes may be quoted separately and may affect the delivery date.

Cancellations, postponements and termination

A client who wishes to cancel or postpone a project should notify CoShift Studio in writing as soon as possible.

Where a project is cancelled after approval, amounts may remain payable for:

• Work already completed
• Production time already reserved or used
• Approved third-party costs
• Non-refundable supplier commitments
• A reasonable cancellation charge where permitted by applicable law

Any remaining refund will be assessed according to the project stage, work performed, committed costs and applicable legal rights.

Where a statutory cooling-off or cancellation right applies, that right will not be removed by these terms.

CoShift Studio may suspend or terminate a project where:

• Required payments remain overdue
• The client repeatedly fails to supply required information
• The client requests unlawful, misleading, abusive or unethical work
• The working relationship becomes threatening, discriminatory or unsafe
• Continuing the project would create an unreasonable legal or reputational risk

Intellectual property and ownership

Client-supplied material

The client retains ownership of material that the client owned before providing it to CoShift Studio.

The client grants CoShift Studio permission to use that material only as reasonably required to perform the approved services.

CoShift Studio work

Unless the quotation states otherwise, ownership or agreed usage rights in the approved final deliverables transfer only after all project amounts have been paid.

Drafts, unused concepts, working files and rejected directions remain the property of their original owner unless transferred in writing.

Pre-existing systems and reusable material

CoShift Studio retains ownership of pre-existing knowledge, processes, methods, reusable templates, internal systems, code libraries and production techniques used to create the work.

The client receives the rights necessary to use the approved final deliverable as described in the quotation.

Third-party material

Fonts, stock images, software, plugins, templates, platform components and other third-party material remain subject to their own licence terms.

The client may be required to maintain licences or subscriptions for continued lawful use.

Third-party platforms and suppliers

Projects may depend on independent services such as:

• Website hosting and domain providers
• WordPress, Elementor or other website tools
• Email-marketing platforms
• Social-media platforms
• Payment gateways
• Stock-image, font or software providers
• Printing and production suppliers
• Analytics, scheduling and cloud-storage tools

Third-party services operate under their own terms, availability, pricing and privacy policies.

CoShift Studio cannot guarantee that an independent platform will remain continuously available, unchanged, compatible or free from technical problems.

The client remains responsible for maintaining required accounts, subscriptions, licences and payment arrangements unless agreed otherwise.

Use of this website

Website visitors may use the CoShift Studio website for lawful information and enquiry purposes.

You may not:

• Attempt to gain unauthorised access to the website
• Introduce malicious software or harmful code
• Interfere with the website’s operation
• Use automated systems to overload or misuse the website
• Submit fraudulent, abusive or unlawful enquiries
• Copy or republish website content without permission
• Misrepresent a relationship with CoShift Studio

Website content is provided for general information and may be updated without prior notice.

An enquiry submitted through the website does not create a project agreement until the scope, price and acceptance have been confirmed.

Confidentiality and access information

CoShift Studio will take reasonable care when handling confidential business information, unpublished material and platform access supplied for a project.

Access details should only be supplied through an agreed and reasonably secure method.

The client should:

• Create limited user access where possible
• Avoid sharing personal master passwords
• Remove or update access when the project ends
• Use multi-factor authentication where available
• Notify CoShift Studio when access changes

Separate confidentiality or non-disclosure agreements may be used where a project requires additional protection.

White-label Partner Desk work will be handled according to the agreed confidentiality and client-communication boundaries.

Portfolio, credit and project promotion

CoShift Studio may request permission to display completed public-facing work in its portfolio, website, proposals or social-media channels.

Confidential information, private project data and unpublished business information will not intentionally be displayed publicly.

White-label or confidential Partner Desk work will not be published as CoShift Studio portfolio work without written permission.

Where portfolio use has been approved, the client may later request that sensitive or outdated information be removed from future promotion.

Warranties, results and limitation of liability

CoShift Studio will provide agreed services with reasonable care and skill.

However, no specific commercial result can be guaranteed. Results may depend on factors outside CoShift Studio’s control, including:

• Market conditions
• Audience behaviour
• Advertising spend
• Client follow-up and sales processes
• Search-engine and platform changes
• Third-party availability and performance
• The accuracy and quality of supplied information

CoShift Studio does not provide legal, accounting, tax, financial or regulated professional advice. Clients remain responsible for obtaining specialist approval where required.

To the extent permitted by law, CoShift Studio will not be responsible for indirect or consequential losses arising from matters outside the agreed service or reasonable control.

Nothing in these terms excludes liability or consumer rights where exclusion would be unlawful.

Events outside reasonable control

Neither party will be treated as having failed to perform an obligation where performance is prevented or materially delayed by an event outside reasonable control.

These events may include:

• Widespread internet, electricity or hosting outages
• Natural disasters or severe weather
• Government restrictions or changes in law
• Serious illness or emergency
• Cyber incidents affecting independent providers
• Labour disruption or supplier failure
• Platform-wide technical failures

The affected party should communicate the delay as soon as reasonably possible. The parties may then agree on a revised schedule, alternative approach or fair termination arrangement.

Disputes and governing law

A concern or disagreement should first be raised directly and in writing so that the parties can attempt to resolve it practically and in good faith.

Where the matter cannot be resolved informally, either party may use an appropriate mediation, regulatory, consumer-protection or legal process.

These terms are governed by the laws of the Republic of South Africa, subject to any mandatory consumer or jurisdictional rights that apply.

A failure to enforce a term immediately does not automatically mean that the right to enforce it later has been waived.

Where one part of these terms is found to be invalid or unenforceable, the remaining parts should continue to apply as far as legally possible.

Changes to these terms

These Terms and Conditions may be updated when:

• Services or pricing structures change
• Website functionality changes
• Business processes are updated
• New platforms or suppliers are introduced
• Legal or regulatory requirements change

The latest version will be published on this page with its most recent update date.

Changes will not retrospectively alter an existing signed agreement unless the parties agree in writing or a change is required by law.